Team and Role Introduction:
The Claims & Invoice Analyst is responsible in managing the day-to-day tasks in communicating claims & Invoice report to third-party logistics(3PLs) and close collaboration with finance in managing 3PLs’ claim payments. Subsequently, this role involves analyzing Invoice & Claims data in order to provide operational and improvement feedback to reduce the number of disputes / leakages.

Responsibilities:
· To perform weekly & monthly check for 3PLs Invoice & Claims reconciliation.
· Perform Deep Dive analysis to find out root causes, and align the final Invoice & Claims amount.
· To communicate 3PL claims report across internal and external stakeholders on a weekly basis.
· To ensure Invoices are issued weekly and follow-up on claim payments per agreed credit terms.
· Analyze claims data and identify root cause(s) to improve operational processes.
· Perform monthly claims & report for 3PLs, works with related stakeholders to minimize leakages.
· To immediately raise/communicate any issues that involve cross-functional departments and 3PLs for prompt action.
· To provide Invoice & Claims related analysis to stakeholders as required.
· Constantly review AR, AP, and COD aging to ensure payment are made within the timeframe.
· Review customer complaint (xspace ticket), perform investigation to close the ticket.
· Continuous review processes, propose change to enhance efficiency and drive continuous improvement projects.
· To support & perform additional tasks assigned by superior.

Requirements/Qualifications(must have):
· Bachelor's degree in Business or relevant field.
· 0 - 2 years of proven experience as an analyst in supply chain.
· Excellent analytical, mathematical and problem-solving abilities.
· SQL skills· Superb communication and presentation skills.
· Aptitude to succeed in a stressful and deadline-oriented environment.
· Solid understanding of MS Excel and ability to understand new information systems quickly.