Helutrans

Responsibilities:
• Provide quality and value-added client services. Timely response to customer inquiries, address any complaints and provide solutions to their problems or issues in a professional manner.
• Develop and maintain excellent business relationship with clients.
• Preparation of quotation, quotation acceptance, work order for operations team, and subsequently billing.
• Coordinate across work teams according to client’s requirements to ensure quality and timely delivery of services and achievement of overall customer satisfaction.
• Coordinate and follow up across teams to ensure proper execution of documentation and workflow according to Standard Operation Procedures.
• Follow-up goods in-transit and under storage.
• Coordinate client escalated operational issues to ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
• Seek for continuous customer services and operational process improvement.
• Perform other projects/tasks as assigned by the supervisor.

• Bachelor’s Degree in Business, Sales & Marketing or any related discipline.
• At least 3 years of relevant experience in customer service role.
• Prior experience in shipping / logistic customer service is an advantage.
• Good customer services and problem-solving skills.
• Good verbal and written communication skills in English and Mandarin.
• Proficiency in MS Office (Word, Excel, Powerpoint & Outlook) and Chinese Word Processing.
• Knowledge in using data/information management software (eg CRM/ERP) is an advantage.

We offer competitive remuneration, including:
• attractive salary
• 5 days work week
• life and medical insurance
• 14 days annual leave
• performance bonus

Additional Information
Career Level
Middle level
Qualification
Degree
Yr(s) of Exp
3 years experience